Learning outcomes

1. Identify and make judgments about patient-centred care
2. Be able to describe and defend what it means for pharmacists to be culturally competent

Engagement tasks

1. Patient-centred care task: Annie, Leanne, Aaron

What is patient-centred care?

Provide the best 1–3 word descriptors of patient-centred care

Providing care that is respectful of and responsive to individual patient preferences, needs, and values, and ensuring that patient values guide all clinical decisions (Institute of Medicine, 2001)

Havi Carel, Illness

Empathy. If I had to pick the human emotion in greatest shortage, it would be empathy. And this is nowhere more evident in illness. The pain, disability and fear are exacerbated by the apathy and disgust with which you are sometimes confronted when you are ill.

Royal Commission into Aged Care Quality and Safety, Interim Report (2019):

We have uncovered an aged care system that is characterised by an absence of innovation and by rigid conformity. The system lacks transparency in communication, reporting and accountability. It is not built around the people it is supposed to help and support, but around funding mechanisms, processes and procedures. This, too, must change.